Policies and Procedures
At Remedi, we pride ourselves on offering the best care for our clients. Please make yourself aware of our company policies and procedures described below. Our policies have been designed to ensure you enjoy a truly peaceful and relaxing visit with us

Booking appointments
Please call us at 718-605-7900 to book all appointments. A credit card is required at the time of booking to hold all appointments. Currently, we do not accept appointments online and we are unable to book, change or cancel appointments online.

Hours of Operation
Tuesday - Friday 9am - 9pm
Saturday - Sunday 9am - 6pm

Payment Information
We accept credit cards (American Express, MasterCard, Visa, and Discover), cash, money orders, American Express Travelers Cheques and Remedi gift certificates. We do not accept personal checks.

Tipping
Industry standard for tipping is 15%-20%, but the amount you leave is completely at your discretion. While cash is preferred by most of the therapists, you may leave the tip on your credit card when you pay for your service.

Punctuality
We respectfully request that you arrive 15 minutes prior to your scheduled appointment time.

If you are late for your appointment
When you book an appointment with us at Remedi your appointment is scheduled with a therapist, whose time is allocated exclusively to you throughout your treatment.

If you are late for a scheduled appointment, our company policy offers you two options:
- You may opt to shorten your treatment
- You may prefer to reschedule your appointment at a convenient time, however, a 50% cancellation charge will be incurred

Cancellation Policy
We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. You will be telephoned the day before to confirm your appointment. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hours notification of cancellation; failure to do so will result in a 100% charge of your scheduled treatment.

Services and Courses are Exchangeable But Not Refundable
When you purchase a course of treatments, you will receive a discounted price. Because of this discounted price, the payment is to be made at the beginning of your course. Unfortunately, these courses are not refundable. Remedi will honor the outstanding amount in the form of a gift voucher
exchangeable for goods or services validated for three months.

Products are not refundable
We are sorry, Skin Care products are not refundable

Gift Certificates
Let us help you pamper that special person. Gift vouchers for any treatment, package or spa products may be purchased at the front desk or from our website via credit card at www.Remedispa.com. (Gift Certificates are Non-Refundable)

Cell Phones
To preserve the tranquility of the spa, we respectfully request that Cellular Telephones be turned off when you enter the Spa.

Location
4906 Arthur Kill Rd
Staten Island NY 10309
718-605-7900

Therapists
All Remedi therapists are New York State licensed and trained at Remedi. Remedi employs both male and female therapists. Please indicate at time of booking if you have a preference.

Special Links
www.plasticsugery.org